DIRECTOR, PUBLIC RELATIONS

DIRECTOR, PUBLIC RELATIONS

Columbia, SC, USA Virtual

Req #1813

Friday, September 20, 2024

Lumos is looking for a full-time Director of PR! If you are a PR or media relations professional whos excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure were harnessing our technology to the best of our ability while broadening our scope doing strengthening Lumoss media relationships and public image. With a proven record of accomplishment in establishing relationships with a variety of media channels and corporate communications (including crisis management), this person will help us build trust and foster positive perceptions in our markets.

Company Summary

Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. Thats why were building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow cant be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. Thats why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, theres no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates – and we do – by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

Were passionate about our customers experience. Their futures dont stand still, and neither do ours. Well never stop reinventing ourselves to meet our customers evolving needs – because we know that our work, delivering 100% fiber optic internet, truly changes peoples lives.

Essential Functions

– Develop and implement PR strategies to enhance brand image and public perception.
– Oversee media relations: writing press releases, managing media inquiries, and organizing press conferences.
– Build and maintain positive relationships with journalists, influencers, and key stakeholders.
– Monitor and manage Lumoss reputation across traditional and social media platforms.
– Lead crisis communication efforts by preparing and delivering timely, effective responses.
– Analyze PR campaign performance, provide reports, and recommend improvements.
– Manage external agencies and vendors, ensuring alignment with Lumos objectives and goals.
– Stay informed on industry trends and news to keep company communications relevant and proactive.
– Create compelling content for various platforms, including blogs, social media, and internal newsletters.
– Collaborate with internal teams, including marketing, sales, and senior management, to align PR efforts with business goals.
– Support internal and external corporate communications needs of the business. Serve as a communications partner with other func ional leaders on important initiatives. Act as an editor for various internal content, including emails and customer notifications.
– Other duties as required.

Knowledge, Skills and Abilities Required

– 10 years community, communications leadership experience, including being able to inspire and bring out the best in agency and cross-functional teams.
– Expert understanding of building communications anchored in our purpose, employing effective tools to drive business outcomes.

– Proven results and credibility across owned and earned media channels.
– Fluency in digital marketing, including a clear understanding of digital channels, social media, content, etc. Understanding of the interplay between brand and performance marketing and how to best leverage across channels.
– Excellent written and verbal communication skills.
– Ability to field questions from media outlets with credibility and confidence.
– Ability to succeed in a fast-paced environment, including quickly and accurately assessing opportunities to determine the best approach.

Other Experience and Requirements

– Bachelors degree in Marketing
, Journalism, Communications, or Public Relations.
– Curious, passionate, servant leader mindset who is adaptable, resilient, and focused.
– Strong presentation, communication, and interpersonal skills in interactions at all levels, internal and external to the company.
– Comfortable and productive in a virtual working environment.
– Able to travel moderately as the demands of the job require.
– Fiber or Telecom industry experience preferred.

Benefits and Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

Comprehensive health, dental, and vision coverage.

Competitive compensation packages, including bonus options for eligible positions.

Paid Time Off and 12 Paid Holidays / Personal Days.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).

100% employer-paid life and disability insurance.

Employee Assistance Program (EAP) with access to professional support for lifes challenges.

401K plan w/ up to 5% employer contribution and a self-directed brokerage option.

Wellness program offering education and c