Field Service Technician (Production) – Chesapeake, VA
Xerox
Field Service Technician (Production) – Chesapeake, VA
General Information
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City
Chesapeake, Norfolk
State/Province
Virginia
Country
United States
Department
TECHNICALSERVICEENGINEERING
Date
Wednesday, September 25, 2024
Working time
Full-time
Ref#
20034121
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICALSERVICEENGINEERING
Seniority Level
Entry Level
Currency
USD – United States – US
Annual Base Salary Minimum
31,800
Annual Base Salary Maximum
63,600
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/enUS/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/enUS/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Were an industry leader thats rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers.
Overview :
The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment.
This position is for a Production technician, the person will be tasked to repair multifunctional devices and EPC equipments at various Chesapeake Public Schools. Being that this is for Production equipment the person must be willing to occasionally work evenings and weekends. The person should have basic knowledge of hand tools and electro-mechanical skills is a “plus.” They should also have basic computer skills with an understanding of Micro-Soft suite applications. The position also requires a valid driver’s license and physical requirements such as but not limited to standing, kneeling, pushing, pulling and lifting are required. The person should also have excellent communications skills.
Scope :
The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Provide support related to the operation and maintenance of the assigned client’s equipment, including (as required) equipment consumables management.
General :
Senior level job with considerable work experience
Has developed specialized skills or is multi-skilled through job-related training
Completes a variety of atypical assignments
May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
Completes work with a limited degree of supervision
Acts as an informal resource for colleagues with less experience
May lead a team in the performance of a variety of tasks that are generally routine
May have specialized external certification (technical roles)
Primary Responsibilities :
Perform routine services to ensure equipment availability to client site users.
Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices.
Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment.
Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
Proactively manage consumables and supplies replacement as required.
Provide customer training on assigned products to improve end user knowledge of equipment functionality.
Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools.
Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.
#LI-JC1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.