DTS Business Relationship Manager I

Job Description:

A Business Relationship Manager (BRM) is the primary facilitator between an assigned Business / Clinical Portfolio and the Digital Technology Services (DTS) organization. The BRMs primary function is to align DTS services, with the strategic vision of Intermountain Healthcare and the assigned Portfolio. Additionally, the BRM will provide transparency to clinical and business stakeholders regarding work being done by the DTS organization including status of deliverables, cost data, performance metrics, etc. The BRM plays a strategic and collaborative role in helping Business / Clinical Portfolio leadership to prioritize, evaluate, and optimize value from DTS capabilities. The BRM will serve in a consultative capacity to ensure alignment between Business/Clinical Portfolio leadership and DTS by integrating into the daily operations of an assigned Business / Clinical Portfolio team. As the primary technology advisor, the BRM will coordinate, communicate and articulate both needs and capacity issues, and shape the demand for technology between Business / Clinical Portfolio leadership in a way that will drive innovation and ensure strategic alignment and value recognition. The BRM is responsible to develop strong relationships with Business / Clinical Portfolio teams and leaders.

The BRM plays a key role in ensuring our clinical and business partners are satisfied with the DTS services they receive. This responsibility is fulfilled by working closely with Service Owners and Executives to help align each service with the capability needs of the Business. A BRM will engaged with Business / Clinical Portfolio leadership in a collaborative and strategic manner so that they can effectively represent, communicate, and align the needs and priorities of the Business with DTS capabilities. The BRM will ensure that value from DTS services and capabilities is realized in a way that is relevant and meaningful to our clinical and business partners. The BRM will work closely with assigned Business / Clinical Portfolio leaders to establish technology roadmaps and Key Performance Indictors to ensure timeliness and quality of DTS services. The BRM is also responsible to conduct regular service reviews with each Business/Clinical Portfolio. With the role of liaison, the BRM brings in the right parties to discuss current and future DTS services as well as roadmaps and strategies. Additionally, the BRM will facilitate escalations from their business/clinical partners to the appropriate DTS resource for resolution.

Scope

The DTS Business Relationship Manager I will manage one, or a few small or moderately complex Business / Clinical Portfolios. This position works with all levels of staff including Director and AVPs to bring alignment and coordination between DTS and assigned Business/Clinical Portfolio. This role may also provide tactical BRM support to service lines where a lighter touch or less interaction is warranted.

Job Essentials

1. Serves as a Trusted Advisor between DTS and Business / Clinical Portfolios

2. Develops and leads the execution of regular service reviews.

3. Acts as a subject matter expert and resource for others for both DTS services and the assigned Business / Clinical Portfolio. Shares knowledge of DTS capabilities and structure to ensure transparency and consistency. Advocates for DTS services as a solution for assigned Business / Clinical Portfolios where appropriate.

4. Understands Business / Clinical Portfolio needs, goals, and initiatives so they can facilitate strategic discussions with DTS to ensure alignment with business needs.

5. Understands DTS initiatives and strategies and translates them in a way that is meaningful and actionable to the business.

6. Facilitates necessary interactions between stakeholders to resolve issues. Adept at managing conflict resolution.

7. Actively participates in Business / Clinical Portfolio team meetings so as to to enable value recognition with DTS capabilities and services.

8. Serves as primary point of contact on behalf of Intermountain DTS and the Business / Clinical Portfolios and escalates questions and concerns appropriately.

9. Demonstrates the ability to develop strong relationships that enable effective understanding and communication of complex issues.

Minimum Qualifications

Bachelors Degree in information systems, or clinical specialty, and five years of experience in Information systems, clinical informatics, project management, technology management, or business relationship management. Degree(s) must be obtained through an accredited institution. Education is verified.

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Masters Degree in information systems, business, or clinical specialty and three years of experience in information systems, clinical informatics, project management, or business relationship management

Three years in a role requiring strong project management skills and presentation and persuasion skills demonstrating the ability to influence decision making and delivering results.

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Demonstrated effective leadership, judgment, and decision-making skills.

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Demonstrated strong analysis and problem resolution skills.

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Demonstrated superior oral and written communication skills across all levels of an organization.

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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

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Demonstrated experience working in a team-oriented, collaborative environment with positive outcomes.

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Demonstrated ability to lead by influence without line authority and communicate effectively across all levels of an organization.

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For clinical license holders: Clinical incumbents whose specialty require licensure (e.g. Pharmacists, Registered Nurses, Respiratory Therapists, etc.) must hold current state licensure.

Preferred Qualifications

PMI certified

Two years of experience collaborating on complex projects and one year leading teams on complex projects.

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One year of supervisory/leadership experience, responsible for coaching development and staffing.

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Demonstrated experience mentoring and helping develop others.

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Demonstrated appropriate personal balance between patience and the drive for completion.

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Experience supporting and sustaining standards.

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Consistently high commitment and successful track record in all aspects of providing excellent customer service.

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Negotiation and influencing skills.

Physical Requirements:

Interact with others requiring the employee to communicate information.

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Operate computers and other IT equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

10/03/2024

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$43.49 – $68.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.