Mechanical Desk Engineer (Orlando) – Mobility Customer Services

Job Family: Customer Services

Req ID: 437984

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: RUN! With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems highest reliability and availability: 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world!

Position Overview:

We seek to hire a Mechanical Desk Engineer to assist the Locomotive Engineer and onboard train staff with urgent queries or at the train on route with our long-term maintenance contract for a fleet of high-tech rolling stock. The fleet consists of Tier 4 compliant high-horsepower locomotives in a push-pull configuration with elegant coaches to deliver a high-end customer experience. These trains operate from Orlando to Miami with up to 125 mph 7 days a week.

If train crews have a problem with a locomotive or the coach, they call the “Mechanical Desk” 24/7 on the radio/phone from the train route. The “Mechanical Desk” supports solving the problem on the radio/phone or en route. The trainset is in trouble, and you lead the problem-solving!

We have the responsibility to assist the on-train staff remotely or en route in a critical situation and guide them through troubleshooting to limit service delays supported by remote data from fleet monitoring that is sent directly from the trainsets will be utilized.

What your day-to-day will look like:

Assist with troubleshooting or operational questions from the onboard crew.

Develop action plans; measure and analyze results; initiate corrective actions; minimize variances impact; continuously improve processes.

Maintain a very close working relationship with the customer.

Fault trending, fault analysis

Writing service-bulletins

To thrive in this role, you have:

Bachelors degree in Engineering or equivalent technical experience,

Experience in operating rolling stock (Locomotive Engineer) and rolling stock maintenance,

Experience in dealing with the FRA / CFRs,

Knowledge of applicable laws and regulations,

Strong interpersonal skills and a dynamic personality are needed to effectively collaborate with people at all levels within the organization, customer, and community,

Ability to continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency,

Ability to walk through a structured troubleshooting process – staying calm in complex and time-critical situations,

Ready to develop deep technical and functional knowledge about our Venture Coaches and Charger Locomotives.

Why youll love working for Siemens!

Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1.

We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

We are front-runners in digitalization and building platforms. Therefore, we are hiring daring forward-thinkers who want to have a real impact.

Solve the worlds most significant problems – Be part of exciting and innovative projects.

Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset – thats why Siemens consistently ranks on the Fortune Worlds Most Admired Companies list!

Employee perks and discounts in addition to our 401k match and generous Paid Time Off

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Orlando, FL is $67,100-$90,300. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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