Managed Services HR Operations – Manager

Specialty/Competency: Managed Services

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 40%

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.

Act to resolve issues which prevent the team working effectively.

Coach others, recognise their strengths, and encourage them to take ownership of their personal development.

Analyse complex ideas or proposals and build a range of meaningful recommendations.

Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

Address sub-standard work or work that does not meet firms/clients expectations.

Use data and insights to inform conclusions and support decision-making.

Develop a point of view on key global trends, and how they impact clients.

Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.

Simplify complex messages, highlighting and summarising key points.

Uphold the firms code of ethics and business conduct.

Demonstration experience in Managed Services in any one of the following: Human Resources, Total Rewards, L&D, Payroll, Change Management, Human Resources Technology; Experience delivering value to clients in challenging business environments. Applying problem-solving and business analysis, including exhibiting flexibility to navigate through unanticipated situations; Managing multiple priorities simultaneously utilizing project management, critical thinking, and problem-solving skills.

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

10 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates extensive-level knowledge and proven record of success in human resources policies and practices, preferable within a professional services environment, including, but not limited to the following areas related to internal operations of a global network of professional services firms:

Talent management, Performance management; and,

Human Capital policy interpretation and Human Resources technology implementation.

Demonstrates extensive-level, abilities success with managing the identification and addressing of client needs:

Demonstrates knowledge about Managed Services, maximizing resource sharing and enabling the delivery of the firm to our clients through line of service and crossline of service staffing; Human Capital metrics, and employee relations;

Drives Human Capital strategies, goals and critical achievement targets; Budget, workforce planning, utilization, and forecasting; Succession plan development and Alternative talent pools including global workforces and third-party labor;

Develops and sustains meaningful client relationships, understands a clients business and technology to identify, pursue, and ultimately obtain additional consulting opportunities;

Defines resource requirements, project workflow, budgets, billing, and collection or coordinating complex written and verbal materials;

Acquires knowledge of current business issues to deliver results and develop process improvement strategies;

Understands business problems in the form of functional and technical requirements while using innovative thought leadership in the creation of solutions;

Creates a positive work environment, collaborates with team members while meeting client expectations, encourages improvement by offering meaningful feedback in a timely manner and keeping leadership informed of progress;

Serves as a trusted advisor to partners/leaders offering support with issues, concerns, develop and execute action plans across all areas of our people strategy including performance management, rewards and recognition, succession planning, retention efforts, and workforce planning to address short- and long-term needs/skill gaps;

Understands key technologies that support human capital initiatives, and expresses a desire to upskill on new tools and identify process improvements;

Collaborates with various teams to mitigate risk, address, and support staff members;

Understands and captures business processes and identifies opportunities to increase efficiencies; and,

Works and collaborates with multicultural teams in multiple locations.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

The salary range for this position is: $82,500 – $198,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individuals skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance