bilingual customer service

bilingual customer service.

miami , florida

posted today

job details

summary

$18 – $20 per hour

temporary

high school

category office and administrative support occupations

referenceAB4616292

job details

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major logistics company is looking for a bilingual Spanish Customer Service Representative to join our team in Doral. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues. This position is onsite at our facility in Doral and involves being on the phone all day long.

salary: $18 – $20 per hour

shift: First

work hours: 9 AM – 5 PM

education: High School

Responsibilities

Answer incoming calls and make outbound calls ensuring outstanding customer service. Complete requests with a sense of urgency and professionalism

Work within TMS to trace loads and provide customers with necessary shipment updates

Set up routes and transit times / appointment scheduling for services

Assist in reviewing and proactively responding to customer emails within the assigned team inbox

Promote additional services, such as Proof of Delivery (PODs), to contribute to overall profit

Serve as a liaison between sales and / or account management team and customers to enhance service experience

Update sales and / or account management team with any problems that require escalation

Review the process and take immediate action to correct or solve issues that may occur

Act as resource to new and existing customer accounts to assure accurate and timely delivery

Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers

Develop and maintain relationships with customers and vendors

Skills

fluent in Spanish

heavy call center environment

Microsoft Outlook Word Excel

Customer support

Telephone Etiquette

Active Listening

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

TR

teressa reese

1 314 288 2135 (tel:1 314 288 2135)

teressa.reese@randstadusa.com