Assistant Front Office Manager – Hilton Fort Lauderdale Marina

Hilton Fort Lauderdale Marina (https://www.hilton.com/en/hotels/fllgrhh-hilton-fort-lauderdale-marina/?SEO\id=BING-AMER-HH-FLLGRHH&y\source=1\MTIyMDgxNi00ODMtbG9jYXRpb24ud2Vic2l0ZQ==) is looking to welcome an Assistant Front Office Manager to join the team!

Our hotel features 595 rooms with beautiful waterfront views near Fort Lauderdale Beach! Locatedon the Intracoastal Waterway and only within a half mile of the Broward County Convention Center!

Theideal candidate will have at least 2 or more years experience in a hotel as a supervisor or Assistant Front Office Manager. Experience leading a fairly large team which includes, training and coaching in a very hands-on setting. Experience being in a working role 85% of the shift.

Shift Pattern: Full Availability and Flexibility for all shifts (AM/MID/PM/Overnight) (Weekdays, weekends, holidays as needed)

Salary Range: $50,000-$55,000 yearly

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality – Were passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – Were leaders in our industry and in our communities.
Teamwork – Were team players in everything we do.
Ownership – Were the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

#LI-LT1

Job: Guest Services, Operations, and Front Office

Title: Assistant Front Office Manager – Hilton Fort Lauderdale Marina

Location: null

Requisition ID: HOT0B05Z

EOE/AA/Disabled/Veterans