Dispatcher II (FleetNet)

Fleet service maintenance keeps the world moving. Were recruiting a Dispatcher II to join our essential team at Cox Automotives FleetNet America. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365.
If youre ready to ensure vehicles are road-ready and drivers are supported, lets talk!
Whats In It for You?
Heres a sneak peek at the benefits you could experience as a Cox employee:
A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Professional development and continuing education opportunities.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Extra perks like pet insurance, employee discounts and much more.
Check out all our benefits.
What Youll Do
Youll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will:
Assess and assign all open events.
Verify proper authorization has been obtained to dispatch the event.
Assign the appropriate and nearest service provider to make requested repairs.
Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
Inform supervisor on duty of any delays with the service providers estimated time of arrival or problems with repairs.
Address problems and customer inquiries as they arise.
Who You Are
You are a proactive problem solver who is eager to grow their career in the automotive industry. Heres what else you bring to the table:
Minimum:
High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline or 5 years of experience in a related field.
A strong knowledge of dispatching and multitasking.
Preferred:
Degree in related discipline or industry experience
Help us keep the wheels turning and the engines humming. Join Cox today!
USD 17.40 – 26.06 per hour
Compensation:
Hourly base pay rate is $17.40 – $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Application Deadline: 09/24/2024
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. Whats more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investme