Customer Service Representative

Customer Service Representative

Department: Sales, Marketing, and Product Management

Employment Type: Full Time

Location: Cazenovia, New York

Reporting To: Millar, Monica

Compensation: $18.00 – $20.00 / hour

Description

The Customer Service Representative is responsible for being a single point of contact on nominated key accounts.

Key Responsibilities

Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.

Create opportunities and custom quotes in Knowles CRM system, liaising with other Knowles departments/staff where appropriate i.e. production, planning, engineering, product management, etc.

Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.

Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.

Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.

Attend meetings as required.

Communicate with other Knowles departments regarding customer related issues.

Skills Knowledge and Expertise

Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.

Experience with Oracle and CRM a plus, but not necessary.

Strong customer service skills for both internal and external customers.

Benefits

What’s in it for you on Day 1:

Medical, dental and vision insurance plans

Prescription Drug Plans

Basic Life Insurance

401k plan with company match

Tuition Reimbursement Program

Security Clearance Incentive Program

Employee Referral Program

Overtime opportunities

Alternate work schedules available

PTO (10 days) and NYS Sick and Safe Leave

Paid Holidays

Exciting Onsite Perks:

Free Starbucks coffee available at our café

Free access to our Fitness Center

Fresh food is available for purchase in the cafeteria store.

Employee Appreciation Events

Knowles is committed to providing a competitive and fair total compensation package for all employees.

One element in our total compensation package is base pay. The starting hourly pay for this role is targeted to be between $18.00 to $20.00.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process.

Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status.