IT Support Specialist

Job Description

Insight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. Other responsibilities include, DMS permission troubleshooting for file system permissions (written scripts will be provided). Ticketing system used is ServiceNow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

3-5 years of experience within Office 365 support

 Recent exchange (exchange 2016 or 2019 configuration) or on prem experience

 Customer service skills

 TLS email encryption experience ServiceNow

 Certifications like O365 or Azure

 Knowledge of the SPF framework

 Linux or symphony experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.