Medical Support Coordinator

Medical Support Specialist

Location: 100% Remote (US)

Experience Level: Intermediate

Employment Type: 18 month contract

Salary: $22 per hour

Hours: Shifts vary between 8:00am – 8:00pm EST

Equipment is provided

A Day in the Role:

Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager

Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and committed to the appropriate use of program resources

Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy

Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient

Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy

Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD)

May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer

Maintains records in accordance with applicable standards and regulations to the programs/promotions

Establish relationships, develop trust, and maintain rapport with patients and healthcare providers

Follow program guidelines, SOPs, Call Guides, and other program materials

Escalate complex cases according to program policy and procedures

As a program’s “eyes and ears”, works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness

Improve patient outcomes through advocacy, communication, education and facilitation of services

Understand health and disease states of patients of the programs/promotions

Maintains a high level of ethical conduct regarding confidentiality and privacy

Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements)

On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data

Ensure all SOPs are followed with consistency

Other responsibilities as assigned based on specific to program/client requirements

Benefits of this Role:

Weekly paychecks

Great benefits including medical and dental

Opportunity for advancement

Qualifications:

· 2 years of Call Center Healthcare Experience

Necessary Skills:

Pharmacy Benefits | Insurance Benefits | Customer Service

Apply today!

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.