Global Operations Quality Manager

Job Summary:

Under the leadership of the Director of Development Operations Quality (DOQ) or designee, this position is responsible for DOQ collaborations with Global Monitoring and Clinical Study Support and Regional Clinical Operations. This position leads collaborations at country and regional level, as assigned. This position leads consultation on continuous improvement of established processes and procedures. This position provides global strategic and tactical leadership within our study teams to achieve overall quality goals while always maintaining inspection readiness. This position may sit across the entire global portfolio or a particular asset(s). These activities will be in collaboration with Quality Assurance (QA) and the Quality Lead/Specialist, as needed. With QA leading, this position supports study teams during regulatory inspections.

Role Specific Responsibilities :

Is point of contact for assigned regional quality and compliance questions, working with QA to ensure alignment and consistent messaging based on GCP and regulatory requirements

Review or consult in the development or revision of SOPs/WIs (global, regional, local)

With DOQ leadership, is responsible to facilitate the growth of opportunities for collaboration with Global Monitoring and Clinical Study Support and Regional Clinical Operations, collaborating with the Quality Lead/Specialist as needed

Study Team Support Activities:

Become thoroughly familiar with assigned compounds and protocols

Support overall quality within assigned clinical trials and submissions

For assigned clinical trials or assets, is point of contact for operational related quality consultation, escalating to QA as needed

Provide risk-management, consultation, assessment, and recommendations for escalation for potential quality issues or trends

Provide training and coaching to promote awareness educating study teams towards quality deliverables

Support teams in adherence to GCP and procedural documents and processes to ensure quality deliverables

Work with teams to escalate quality issues with CROs to QA, supporting teams to bring CROs into compliance; and, looks for opportunity to collaborate with other members of DOQ to trend across Strategic Partnership(s) to communicate to QA.

Work with Study Team leadership (and QA, as needed) to identify quality issues and plan of action, including support for creation of deviations and development of effective CAPA and Storyboards

Support inspection readiness activities with the Study CTM/Sr. CTM, Asset Lead, QA Representative, and DOQ Director or designee

Plan and lead Study Team inspection readiness support meetings based on QA’s plan and Study Team’s needs

Support QA in their inspection readiness team meetings and collaborate with QA for information needed and requested for any inspections

Assists with stakeholder engagement across program to ensure compliance with inspection readiness and preparation activities

Support teams in preparation, execution, and follow-up of regulatory inspections

Review critical/major findings with QA Audit reports to propose process improvement

Provide consult on KQI or metrics that may identify emergent issues or trends or demonstrate strong adherence to quality

General Responsibilities:

Develop and maintain guidance and process to facilitate DOQ support of Study Teams

Develop, contribute, and support facilitation, presentation, and communication of GCP Lessons Learned, GCP Cases, or other trending analysis

Provide training or awareness for new or established processes or guidance provided by DOQ

Collaborate in developing and presenting DOQ content for distribution within the organization

Author relevant content for the DOQ SharePoint site

Act as lead on specified DOQ workstreams or assigned DOQ initiatives

In collaboration with the Operations Quality Lead/Specialist, provide consultation and support for ad hoc requests that are sent to DOQ

Consult, develop, or identify opportunities for continuous improvement projects

Develop, review, and analyze KQI or metrics that may identify emergent issues or trends or demonstrate strong adherence to quality within Development Operations

Stay current with knowledge of clinical trial requirements, ICH GCP guidelines, and global regulatory requirements for the management of clinical trials

Facilitate and support cross-functional stakeholder engagement to ensure adequate representation for consultation towards consensus

Develop matrix relationships to involve process experts and conduct improvement activities

Collaborate with DOQ Leadership to ensure integration, alignment, and consistent messaging across the organization

Promote a culture of quality, continuous improvement, and operational excellence that engages colleagues in positive dialogue consulting and supporting in all we do

Skills/Experience:

Working knowledge of Quality Management methods, systems, and relevant procedures

Experience in providing quality management within Study Teams in the conduct and management of large and complex multinational clinical trials

Experience in managing complex and sensitive operational challenges

Experience in risk and issue management and in assessment of non-compliance against relevant study documents, procedures, ICH GCP, and regulatory requirements

Adept at identifying and investigating issues, identifying root cause, and able to facilitate cross-functional solutions with stakeholders

Experience in developing or contributing to processes and/or SOPs and/or WIs

Ability to lead and execute continuous improvement

Experience in inspection preparation, participation, and follow-up

Experience with audits and inspections of sponsor/CRO/site/vendor

Exposure to all phases of clinical trials

Broad knowledge of Clinical Operations with prior regulatory knowledge desired

Minimum Requirements:

Bachelor’s degree preferred or experience in lieu of a degree

Minimum of 5 years’ experience in a pharmaceutical, bio-pharmaceutical, or Contract Research Organization company, or equivalent

Minimum of 5 years’ experience in quality role

Must have working knowledge of ICH GCP and other relevant regulatory/health authority experience

Ability to travel

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $103,900.00 – $173,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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