Equipment Customer Service Representative, VAD

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

Career development with an international company where you can grow the career you dream of .

Free medical coverage for employees via the Health Investment Plan (HIP) PPO

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit – an affordable and convenient path to getting a bachelor’s degree.

A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system. In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.

Responsibilities:

Answers inquiries from customers and clients and documents interaction within Brightree database

Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction

Maintains customer/client information in accordance with HIPAA, PHI and regulatory requirements

Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree

Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signature

Compares client requests against signed prescription and obtains updated prescription from customer if necessary

Generates sales orders in Brightree for wound care supplies and ships wound care supplies to clients

Follows up on delivery information and updates Brightree as appropriate

Maintains thorough and accurate records of work performed

Maintains knowledge of and adheres to processes, policies and procedures

Escalates issues as necessary for guidance from others

Qualifications:

High school diploma

Minimum of one year experience in a customer service role or equivalent combination of education and experience

Your preferred qualifications and education:

Basic computer and clerical skills

Flexibility and the ability to work independently and within a multidisciplinary team

Ability to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sources

High degree of attention to detail in a high volume environment

Good planning and organizational skills, including ability to meet deadlines

Problem Resolution and follow-up skills

Ability to multi-task and work in a fast-paced environment

Ability to operate a computer and use the operational software used by the office along with Microsoft Office

Working knowledge of Brightree software desired

Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $16.55 – $33.15 per hour. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com