Office and Project Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet  of South East Florida   offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Primary Purpose & Function     

America’s number one growing Acrylic Bath System Company, Bath Planet is seeking a Production Manager/Installation Manager in our South East Florida market. We offer a very competitive compensation package.

 

The Office Manager

Esures that administrative matters within Bath Planet of South East Florida are carried out smoothly. Taking direction from leadership, the Office Manager interfaces with all aspects of the business – with finance, human resources, operations, sales, marketing and the owner. The Office Manager coordinates office activities and operations to secure efficiency and compliance to company policies. Operating in a fast-paced office environment, this individual possesses exemplary interpersonal skills allowing for satisfactory resolution on a multitude of administrative matters.

Essential Functions:

Assist in the creation and maintenance of Bath Planet of South East Floridas social media strategy.

Assist in coordinating company events and functions.

Compile monthly sales sheet and ensure all tax charged is correct

Manage labor spreadsheets and employee and installers hours.

Addressing follow-up phone calls and emails from installs.

Process monthly salesperson commissions.

All tracking and bookkeeping through QuickBooks.

Manage incoming and outgoing mail (e.g., USPS, UPS, FedEx).

Manage sub-contractors’ insurance – liability and workers compensation coverage.

Order office supplies.

Assist ownership whenever necessary.

Competencies Required:

Outstanding communication and interpersonal abilities.

Excellent organizational and leadership capabilities.

Attention to detail.

Self-starter.

Excellent time management skills.

Flexible in approach with others.

Steady and patient work style.

Above average mathematical skills.

Work Environment:

This position operates in a professional work environment. This position routinely uses standard office equipment such as computers and smartphones.

Production / Project / Installation Manager

Job Responsibilities

Two years’ experience in acrylic bath systems is a requirement.

Participate in Hiring & Training

Review time sheets

Review job duties

Manage the installation team

Ensure they meet their accountabilities

Maintain 100% customer satisfaction

100% Positive feedback from customers on installers

Contact customers 1 week after install for satisfaction review

Contact customers on a weekly basis to keep them informed of the production timeline.

Request customer for referrals, or remind them of program

Planning/Schedule all installations

Review contracts with Sale team prior to ordering

Order all products

Complete permits if required

Manage relationships with vendors

Manage incoming products and warehouse

Upcoming installs:

Placing all material orders

Setting install schedules

Quality control & install training

Prepare customer folder

Prepare/gather product together for installers

Maintain customer folders and production in our CRM

Assist Installers issues during installation

Collect Installers Time sheets, Receipts for payroll

Collect from installers completion certificates and money collected

Maintain calendar and update with installs scheduled. (Google)

Maintain calendar for installers requested off days

Coordinate all warranty and service calls

Review your job cost to determine recommendations for improvement

Complete analysis on root cause of service calls

Review information with Owners and what next steps are

Take appropriate action to resolve

Wages:

Based on experience and discussed during interview/hire

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