Senior Manager – Digital Product Management (Identity Access Management)

Description

Y ou Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Identity (EID) team creates and manages authentication, authorization, and identity management experiences and capabilities for all digital experiences at American Express – including americanexpress.com and the Amex Mobile app. Our mission is to enable seamless customer experiences across American Express while maintaining the highest levels of trust and security.

A Product Manager on the Enterprise Identity team owns the vision, strategy, and outcomes for one of our many product areas – be it authentication experiences, trusted device management, access management, or another vertical in our portfolio. They…

Build, communicate, and refine product roadmaps and backlogs

Work day-to-day with key business partners and engineering to define and plan solutions that balance scope, schedule, and resource constraints

Coordinate with other Enterprise Identity Product Managers to delivery seamless integrated Identity solutions

Monitor industry trends to make sure we adopt the best tools and methods available to balance security and user friction

Obsess over the details of customer experience

Partner with Product teams across American Express to understand their needs, and to help them use our Identity products in their digital experiences

Support the colleagues and partners who rely on our Identity experiences

Counsel with our partners in Fraud, Risk, Privacy, and Compliance to ensure we get the details right

Contribute to our culture of continuous improvement with candid, constructive feedback to both peers and leaders

Minimum Qualifications

5 years product management or software delivery experience

Strong analytical, organizational, problem-solving skills; comfortable tackling complex problems and breaking these down into manageable pieces

Knowledgeable about software architecture and system design principles

Familiarity with industry trends in information technology and software delivery practices

Adept at interpreting data to derive meaningful business insights

Excellent time management: experience with prioritizing multiple requests and managing tight deadlines

Superb product and program management skills, including product planning, issue tracking, and delivery

Excel at Technical Details – designing content, technical product documentation, and technical writing skills or similar experience will be a plus for this role

Highly motivated with strong sense of accountability, initiative, and a “can-do” attitude

Preferred Qualifications

Experience in Digital Identity, Authentication, Information Security, Fraud/Risk, or Access Management domains

Experience in payments, finance or banking

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees – Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-Florida-Sunrise

Schedule Full-time

Req ID: 24018525