Customer Experience Representative

Customer Experience Representative

The Customer Experience Representative is part of a team that provide support to customers, sales reps, and end users all over the world. For specific duties, see below.

Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Our Customer Experience department in Lebanon, TN is now looking for a Customer Experience Representative.

Key Tasks

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Normally follows established procedures on routine work, requires instructions only on new assignments.

Dedicated Point of Contact for specified international region, providing daily and technical support.

Process quotes, parts orders, chair orders and returns when applicable within the region.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Ability to multi-task, prioritize, and manage time effectively.

Support Customer Experience teams as needed.

Follow direction, procedures, and instructions for all work assignments.

Work as a team and maintain professionalism at all levels in the organization.

Maintain regular and predictable attendance; report to work on time.

Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

Why Permobil is a great next step for you!

1. You’ll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives.

2. You’ll make your mark as part of our future

We collaborate with colleagues across borders toInnovate for Individuals. The impact you make personally could lead change around the world.

3. You’ll feel welcome from day one

We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

you’re always close to nature, yet never far from civilisation. We want everyone who works for us to have a lifestyle they love – at work and beyond.

Who you are

Y ou are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.

Your Background

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Typically requires a general education, vocational training and/or on-the-job training.

Minimum of at least 2-4 years’ experience of customer support.

Proven customer support experience or experience as a Client Services Representative.

High school diploma or GED.

Call center experience a plus.

Proficiency in the English language (written and oral); strong grammar skills.

Ability to communicate with a pleasant voice and in a professional manner.

Attention to detail and ability to perform accurate work.

Ability to maintain confidentiality of information and records.

Ability to work independently, self-starter, with minimal supervision.

Ability to prioritize and reprioritize tasks on an ongoing basis.

Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.

Ability to multi-task and work in a fast-paced environment and manage time effectively.

Interact with a multitude of internal areas including Sales, Transportation, Production Planning.

Ability to accommodate flexible or varied work schedules.

Information

For information about the recruitment process, please contact the recruiter, Recruiting@Permobil.com

For information regarding Permobils Privacy Notice, please visitprivacy.permobil.com (https://privacy.permobil.com/candidate)

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.