Patient Service Specialist

A caregiver in this position works Day/Evening/Night/Weekend shifts, from 11:30am-7:30pm.

Join Cleveland Clinics South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active participation in community programs, events, and volunteer activities. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you will provide comprehensive, proactive and Patient First customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. Its vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance.

The ideal future caregiver is someone who:

Acts in a professional, caring, friendly and helpful manner.

Can effectively multi-task while paying attention to details and staying organized.

Embodies Cleveland Clinics values.

Thrives in a team environment.

At Cleveland Clinic, we know what matters most. Thats why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, youll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, youll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver who excels in this role will:

Provide a comprehensive, proactive and Patients First experience for patients and visitors.

Investigate, triage and resolve patient issues using the established HEART model.

Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

Enter and maintain confidential patient information.

Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associates degree and one year of experience OR a bachelors degree.

Preferred qualifications for the ideal future caregiver include:

Knowledge of medical terminology.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how were dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting.

Good visual acuity through normal or corrected vision.

Must be able to navigate various locations and function in a fast-paced, hectic environment.

Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities