Service Technician

JOB TITLE:  SERVICE TECHNICIAN

STATUS:  Full Time Position — Hourly/Non-Exempt  40 hours a week.

SUPERVISOR:  Service Manager

Summary:

A service technician is the face of Duperon Corporation in the field. Although this job requires mechanical and electrical skills, you must provide this in service of a customer. The ability to handle potential conflicts (a variety of pressures including timelines, upset customers, politically sensitive situations) in the field professionally that reflects the companys motto: “youll like working with us”, is of the utmost importance.

A service tech is expected to travel at least 80% of the time. You are on team to cause what is needed to assure a flawless performance at the customer site. This is a person that loves a challenge, isnt afraid to get their hands dirty and has pride in a job well done. When not traveling, the technician shall be a key resource to service customers via phone, support service orders, work in manufacturing and as well as work with engineering to correct any design issues.

Essential Functions of the Job:

Technical Skills:

You will build our products to gain an in depth understanding of them, in order to problem solve at sites or over the phone. Problem solving may involve the support of R&D, manufacturing, engineering, project management and purchasing. In addition to mechanical skills, you will need experience using a multi-meter; including checking voltages, amps, and ohms.

Customer Service:

At startup you must provide training to operators that includes; how the equipment is expected to function, how the controls interact with the equipment as well as short- and long-term maintenance of the products. To problems solve, you must be able to fully hear the customers issues whether on site or over the phone before assuming what they need. Working with our customers in partnership to find the most cost effective and timely solution.

Administrative Requirements:

Service is an essential feedback loop to the sales, production, and product teams. With the knowledge gained from the field, you are required to communicate what is needed for design, process, or equipment function issues. Startup reports must be completed within 3 business days after a trip. Expense reports are to be completed by the 15^th^. of each month.   Although critical issues will need to be solved immediately while on site, you will need to follow up to assure corrective action has been taken to eliminate future issues. Service is a vital role that hears our customers issues and relays them back to our team so we can best understand their needs.

Job Specification:

Education:

High School Diploma required. College Degree not required. Journeymens cards desirable.

Experience in the operation of a wastewater plant or similar processes desirable.

Experience:

Required: 3 years of Service Work, Machine Building/Assembly/Manufacturing and demonstrated craftsmanship. Have used tools such as – drill press, cut off saws, hand tools, welders, etc.

Required: Proven “customer-focus” attitude, demonstrates ability to follow up and keep promises reliable

Required: Computer Proficiency: basic MS Office skills required to generate reports

Required: Literacy and Reading of structural, electrical, and mechanical blueprints

Required: Must have a valid drivers license and insurable and be able to rent a vehicle and/or fly to sites.

Preferred: Knowledge or Experience with understanding the interface of input and output devices    as related both relay-based type control packages and PLC