Inside Sales Manager

JOB REQUIREMENTS: Dover Precision Components is hiring an Inside Sales
Manager for our Waukesha Bearings brand. Waukesha Bearings is a leading
designer and manufacturer of hydrodynamic fluid film bearings, active
magnetic bearing systems and seals for high-performing turbomachinery
and rotating equipment in oil & gas, power generation, marine and
industrial markets. Our forward-thinking team is committed to leading
the markets we serve through superior technology and operational
excellence. WHAT YOULL DO This position leads delivery of world-class
customer service for a segment-leading manufacturer of high-performance
bearing systems. The candidate will drive for efficiency, productivity,
and efficient internal collaboration across functional departments,
developing service enhancements that customers will value. The team
reporting to this position manages a group of global customers, handling
order flow into engineering and manufacturing operations. This leader
will mentor and guide the team in service delivery, aiming for strong
scores in customer satisfaction. Responsibilities: Manage a team of
Inside Sales Representatives servicing regional and global customers,
driving performance to produce a world-class customer experience. Coach
and mentor the team to achieve professional growth and increased
accountability for the complete customer experience, enabling external
sales teams to focus on business development. Provide direct
transactional and day-to-day support for a select group of key
high-priority accounts. Establish a leadership position as sales team
“Champion” for the customer experience and the acceleration of
“Customer Intimacy” with the companys most important accounts. Using
a collaborative style, leading by example with positive approaches to
challenging situations where support from teams in operations and/or
engineering is required. Model customer advocacy with a balance between
assertiveness and empathy to help drive organizational performance
towards improved customer satisfaction. Provide global leadership in
continuous improvement (CI) to achieve world-class customer
satisfaction, leading activities that address problem solving and waste
reduction. Develop strategies for increased efficiencies in key work
streams, using CI tools to examine, model, and improve processes
including extensions into supporting departments. Address key processes
including efforts to accelerate quotation issuance and improve ownership
of follow-up activities, win rate, and business growth. Through close
collaboration with UK team, drive global deployment of improved
processes supporting business growth, leading alignment… For full
info follow application link. All qualified applicants will receive
consideration for employment without discrimination on the basis of
race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, disability, age, genetic
information, or any other factors prohibited by law.
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/16E2C623500B4053