Customer Success Advocate

This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13061588


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rCustomer Success Advocate

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rAbout This Role:

As a customer success advocate, you will play a critical role in
ensuring customer satisfaction, managing incoming projects, and driving
sales for University Printing at Kansas State University. You will be
responsible for:

– Greeting customers with a professional and friendly demeanor to
address inquiries.
– Providing detailed information about available products and
services, including pricing, timelines, and delivery options.
– Receiving and processing project orders using CRM software.
– Managing projects from receipt to delivery.
– Collaborating with team members and vendors through project
production and delivery.
– Preparing and presenting estimates and invoices to customers.
– Assisting with inventory management.

Why Join Us:

Working for Kansas State University with the University Printing team
means being part of a respected educational institution with a rich
history and a commitment to academic excellence. You will be an active
part of the K-State community, contributing to the success of its
students, faculty, and staff.

Kansas State University is located in the heart of the beautiful Flint
Hills. You are encouraged to visit both the [Love
Kansas](https://apptrkr.com/getredirect.php?id=5671485&targetURL=https://lovekansas.com/ “Love Kansas”)
and the [Made for
Manhattan](https://apptrkr.com/getredirect.php?id=5671485&targetURL=https://manhattanareachamberofcommerceks.growthzoneapp.com/ap/r/d0f7a13c8f6e4e6da47ee96f185949fa “Made for Manhattan”)
websites to learn more about the community and what it has to offer you
and your family.

Kansas State University is actively working to become a new kind of
land-grant university that supports and is fully engaged in innovation
and being united as One K-State. We value connection, courage,
stewardship, belonging, learning, and discovery.

Kansas State University offers a comprehensive benefits package that
includes health insurance, life insurance, retirement plans, paid time
off – vacation, sick, and holidays. To see what benefits are available,
please visit:
[https://www.k-state.edu/hcs/benefits](https://apptrkr.com/getredirect.php?id=5671485&targetURL=https://www.k-state.edu/hcs/benefits/overview/)

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university
actively seeks individuals who foster a collegial environment and
cooperative interactions with coworkers, students, and others. The
University is dedicated to promoting the [Principles of
Community.](https://apptrkr.com/getredirect.php?id=5671485&targetURL=https://www.k-state.edu/about/community.html){target=”blank”}

Worksite Options:

This position is required to be performed on-site. Work is performed
on employer premises or designated assignment location.

What Youll Need to Succeed:

Minimum Qualifications:

– Requires a high school diploma and one year of relevant experience.

Preferred Qualifications:

– Demonstrated customer service, sales, or project management
experience.
– Excellent communication and interpersonal skills.
– Knowledge of or experience in a print production operation.
– Detail-oriented with a focus on accuracy and quality.
– Strong organizational and multitasking abilities.
– Ability to work independently and as part of a team.
– Proficient in Microsoft Office Suite and CRM software.

Other Requirements:

– Applicants must be currently authorized to work in the United States
at the time of employment.

How to Apply:

Please submit the following documents:

1. Cover Letter detailing your rele ant experience and why you are a
good fit for the position.
2. Resume
3. Names, phone numbers, email addresses, and position title of three
professional references.

Screening of Applications Begins:

Immediately and continues until position is filled. For best
consideration, apply by October 6, 2024.

Anticipated Hiring Pay Range:

$16.50 – $19.00/hr

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender, gender identity, age,
national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State
University will procure a Background Screen on you as part of the
process of considering your candidacy as an employee.

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