CSOC Programs Analyst I

“This position is eligible for our Hybrid Work Policy. Eligible employees
can work from home up to one day each week.”

JOB SCOPE

The CSOC Programs Analyst will maintain programs for Acceptable Use Policy
(AUP) enforcement, including customer security issues and response to
abuse reports

DUTIES AND RESPONSBILITIES
Enforces security policies and procedures by administering and monitoring
security profiles, reviews security violation reports and investigates
possible security exceptions, updates, and maintains and documents
security controls.

Responsible for the tracking and monitoring of security programs.

Works with existing Splunk queries, reports, and dashboards to investigate
security issues.

Initiates outgoing security related customer communication in response to
compromised email,

BOTNET or DDOS activity, or third-party escalations.

Manipulates and uploads files for system ingestion for various abuse cases.

Conducts detailed research and data analysis into suspected AUP violations
within Charters network using up to six tools.

Creates report summaries for executive decision-making.

Educates the business about security policies and consults on security issues
regarding user built/managed systems.

Assists with executing test plans, and developing processes for any new
improvement initiatives to security programs.

Performs all other duties as assigned

BASIC / MINIMUM QUALIFICATIONS
Bachelors degree in Computer Science, Engineering or related field or
equivalent combination of education and experience
Minimum one (1) year of Experience as a Security Specialist or equivalent
experience
Minimum one (1) year of Experience in information systems environment,
preferably in IT/Network Security

Minimum one (1) year of Entry level certification (See NSO
Certification/Training Reference Guide)
REQUIRED JOB QUALIFICATIONS
Ability to read, write, speak and understand English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight- forward, and
professional manner

Basic ability to utilize Microsoft Office tools, especially Excel and
Word, with the ability to document, prepare and present documents

Basic ability to modify documentation of processes and procedures using tools
like Confluence and MS Office Suite

Ability to multi-task and manage time effectively and work in a team
environment, sharing workloads and responsibilities, at times taking a
lead role
Produce metric reports on security initiatives
Customer service oriented
Understands a sense of urgency
ISE318 2024-40919 2024

Here, employees dont just have jobs, they build careers. Thats why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-08 04:00 AM (UTC) and
will be extended if necessary.

The base pay for this position generally is between $60,900.00 and
$97,500.00. The actual compensation offered will carefully consider a wide
range of factors, including your skills, qualifications, experience,
and location. We comply with local wage minimums and also, certain positions
are eligible for additional forms of other incentive-based compensation such
as

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EOE, including disability/vets