Line Service Technician (1st Shift) – DEN

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests

Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks

Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing

Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.

Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests

Maintain safe, clean and secure ramps and operations

Drive a shuttle vehicle with passengers and/or luggage and cargo

Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location

Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation

Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times

Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job

Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport

Create accurate records pertaining to time worked and activities and services performed

Abide by emergency response procedures when/if critical events occur

Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel

Other duties as requested

Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Safely and accurately conduct flight line operations in accordance with established policies and procedures

Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled

This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.

Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel

Clearly communicate in English with others in person, via telephone, radio communicators, and in writing

Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars

Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights

Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like

Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions

Ability to prioritize and perform multiple tasks simultaneously

Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity

Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

Job Qualifications

To qualify for this position, applicants and those in the role must have:

High school diploma or general education degree (GED)

Minimum of 18 years of age

A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs

Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies

Must be legally authorized to work in the country of employment

Ability to successfully and timely complete Signature’s training programs

Ability to pass a color vision test for purposes of inspecting aviation fuel

Ability to use a computer and email, including pass computer-based training modules

Excellent verbal and written communication skills, and for safety-sensitive tasks, in English

Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)

Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions

Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $20.50 to $25.00 / hour.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

Medical/prescription drug, dental, and vision Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Critical Illness, Hospital Indemnity and Accident Insurance

Identity Theft and Legal Services

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) & Perks