Desktop Support Specialist

Seeking a Desktop Support Technician.

Top Skills Details

1. Installation, maintenance, and repair Windows Operating Systems (Windows 7, 8, and 10)

2. Experience with remoting in. They use Remote management central to

install software, create and deploy packages remotely.

3. Asset management: Experience with purchasing and tracking inventory for hardware for users.

Description:

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.

Construct, install, and test customized configurations based on various platforms and operating systems.

Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.

Where required, administer and resolve issues with associated end-user workstation network software products.

Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.

Ensure that desktop connection, ie. network jacks are in proper working order.

Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

If necessary, liaise with third-party support and PC equipment vendors.

Perform related duties consistent with the scope and intent of the position.

Skills:

Desktop, Support, Customer service, Hardware, Technical support, Active Directory, Help Desk, Desktop Hardware, Installation, Troubleshooting, Network Analysis

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Additional Skills & Qualifications:

Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role

may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.