Patient Services Rep

Patient Services RepReq #:0000170434

Category:Billing/Collections/Registration

Status:Full-Time

Shift:Day

Facility:Barnabas Health Medical Group

Department:Assoc in Internal Med

Location:

AIIM-Florham Park/Sterling, 248 COLUMBIA TURNPIKE, FLORHAM PARK, NJ 07980

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

High School Diploma or General Education Degree (GED)

Relevant experience and/or training, or equivalent combination of education and experience

Demonstrates a clear understanding of the importance of patient satisfaction and safety.

Strong oral and written communication skills

Attention to accuracy and detail.

Able to multitask and work under pressure.

Ability to work independently and in a team environment.

Travel required.

Preferred:

Associate degree or bachelor s Degree

Previous medical receptionist experience or background in general office

Knowledge of medical terminology and electronic medical record (EMR) systems

Bilingual in Spanish and English

Scheduling Requirements:

Shift Working: Monday-Friday 9:00AM-5:30PM; Alternating Saturdays 9:00AM-3:00PM

Required hours/shift for the position, including weekend and evening requirements: 40 hours per week.

Essential Functions:

Performs patient check-in and check-out functions.

Answers routine questions in person and over the telephone

Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail.

Creates and maintains health record information, files, and organizes as needed.

Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short- & Long-Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer