Operations Specialist

BCforward is currently seeking a highly motivated Operations Specialist opportunity in Pennington, NJ!Position Title: Operations SpecialistLocation: Pennington, NJAnticipated Start Date: ASAPPlease note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 8 monthsJob Type: FULL TIME, CONTRACT, ONSITEPay Range: $22.28/hrPlease note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Requirements: Bachelors degree is preferred or 3 years of experience in Financial Services is preferred. Transaction Management Ops Analyst .Job Description: Transaction Management Ops Analyst 1-2 years of work experience. Strong organizational skills. Strong communication skills (verbal and written). Strong problem-solving and decision-making skills, Detail oriented, Flexibility, Team player, Basic PC and math skills. Bachelors degree is preferred or 3 years of experience in Financial Services is preferred. The Retirement Onboarding and Operations teams within Wealth Management Operations provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Retirement & Personal Wealth Solutions (RPWS). This position within the Health Benefit Solutions (HBS) Operations team is responsible for the support of various day-to-day resolution of escalated client issues and oversight of various HBS processes. Listed below are a listing of several of the various processes in which the Operations Analyst would be responsible. Responsible for supporting the day-to-day resolution of complex client problems and escalated issues. Ensure all customer inquiries and complaints are resolved within corporate policy guidelines and SLAs. Responsible for staying abreast of new product developments, process enhancements impacting HBS products and services. Assist with regulatory and audit assessments as required. Responsible for providing efficient, courteous service to inquiries and requests from internal associates and external clients. Provide Siebel case metric tracking, reporting and act as liaison between HBS and other business partners including external vendors to ensure that high quality and comprehensive client service is provided to HBS clients in accordance with defined parameters. Perform vendor oversight functions to ensure that SLAs are met. Operational functions include response/research, account maintenance and analyzing and determining cause and resolution to inquiries and requests. Proactively assist other team members when workloads dictate. Provide support for the tracking of billing reconciliation for 40 clients who require aged receivable tracking. Includes working with Relationship managers to follow up and provide support on aged receivables as needed. Provide support of fulfillment mailing quality assurance, mail tracking and peer review for the mailing of various HBS Fulfillment items. Support team by assisting Team Leader and/or Manager in the completion of special projects as required. Provide back-up Operational support for various HBS processes including, debit card updates, debit card monitoring, Billing, Enhanced IDV support, Privacy mailings and various Operational calls. Perform additional duties as assigned by Team Leader and HBS Operations manager.Keywords:Account management, operations support, Wealth Management, Retirement, Financial Services, banking operations, 401k account, Customer services.Benefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforwards 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and AccountabiliTo view the full job description, click here