Patient Services Assistant (Full-time)

HHHN Mission

To provide the best health care, and access to that care, for everyone in our communities

HHHN Vision

To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships

Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the health center to include every other weekend.

Hours of Operation: Monday-Friday 8am-8pm, Saturday-Sunday 9am-5pm.

Position summary

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Greets patients and other visitors promptly and professionally

Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions

Identifies emergency situations (over the phone or in the health center) and takes appropriate actions

Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated

Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in

Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:

Patient’s usual provider

Another member of the usual provider’s care team

Another provider in the same site

Another provider in an alternate HHHN site

Informs patients of HHHN Urgent Care sites

Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program

Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization

Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies

Performs all procedures in opening and closing departments in accordance with policy and procedure

Provides highest level of customer service in all interactions with internal and external customers

Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure

Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel

Attends all expected training and meetings

Assists Patient Services Manager or Lead with training Patient Services staff

Classifies and barcodes hard copy documents for electronic medical records

Reviews and follows policies and legal requirements prior to releasing copies of medical records

Other duties as assigned

Qualifications: The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:

High School Diploma or equivalent

Computer training and/or medical terminology training preferred

Minimum of one-year work experience in a medical office setting or equivalent training/education required

Demonstrated ability to manage multiple tasks and prioritize workload

Experience working with a diverse population required

Experience with Microsoft Office required

Experience with EMR and knowledge of billing a plus

Excellent customer service and communication skills required

The pay rate for this position is $19.00/hour.