Retail Support Technician III

Position Overview

The Retail Support Technician III (RST) provides technology service and support to the companys customers. The Retail Support Technician III supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST III works with other team members and the Retail Services Leadership Team to demonstrate the Companys Values, execute the Companys Strategic Objectives, and continually elevate the Customer Experience.

Job Description

Description

Provide technical and application support to the companys Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.

Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.

Provide Level 2 technical support to Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.

Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.

Provide basic application training to Retailers for the Retail Technology suite of services.

Provide Retailers with counseling, advice, and recommendations on technology solutions and services.

Travel Required:Yes

Environment

Store : Freezer (-20F to 0F)

Office : Grocery Warehouse (50F to 90F)

Warehouse : Perishable Warehouse (28F to 60F)

Hanger : Office Temperature (65F to 75F)

Skills

Specialized Knowledge : Knowledge of supermarket operations including point-of-sale and back-office applications; Technical, Computer knowledge

Special Skills : Able to build positive customer relations; Good communication, verbal and writing skills; Complex problem-solving; Team player; Proficient in Microsoft Suite

Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time

Other: : Occasional overnight/air travel and driving to store locations; Must have a valid drivers license

Years Of Experience

2-5 : years of supermarket and/or technology experience

Qualifications

Associate Degree – General Studies, High School Diploma – General Studies

Shift

1st Shift (United States of America)

Company

C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: C&S Wholesale Grocers, LLC

Job Area: IT – Technology

Job Family: Sales

Job Type: Regular

Job Code: JC1635

ReqID: R-258466