Service Supervisor

Service Supervisor

Date: Sep 30, 2024

Location:

Hatfield, PA, US, 19440

Req ID: 31424

Onsite or Remote:

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

What Komatsu Offers

Industry competitive wages

Comprehensive benefits package

Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more

Employee recognition, career development opportunities, and excellent job security

Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

Komatsu East is a major distributor of Komatsu and Allied OEM heavy construction equipment in the northeast and is owned by Komatsu America Corporation. We are looking for a Service Supervisor in our Hatfield, Pennsylvania branch. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment.

Key Job Responsibilities

Develops and maintains repair schedules for all personnel on daily basis.

Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.

Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.

Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.

Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.

Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.

Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.

Assumes responsibility for the Specialized Tooling condition, maintenance and updating.

Has responsibility for maintaining failed parts removed from all machines – customer, internal, or warranty repairs within company guidelines.

Qualifications/Requirements

Associates Degree in Diesel or Equipment Technology or equivalent

5 years experience as heavy equipment (construction or mining) technician

Thorough understanding of basic mechanical, hydraulic, electrical and structural systems

Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1

Nearest Major Market:Philadelphia