Unemployment Insurance Claims Processor

This job was posted by https://joblink.delaware.gov : For more
information, please see: https://joblink.delaware.gov/jobs/1308103

## Summary Statement

A class incumbent is responsible for taking and processing claims for
Unemployment Insurance benefits to ensure that eligible claimants
receive benefits on a timely basis.

## Essential Functions

Essential functions are fundamental, core functions common to all
positions in the class series and are not intended to be an exhaustive
list of all job duties for any one position in the class. Since class
specifications are descriptive and not restrictive, incumbents can
complete job duties of similar kind not specifically listed here.

– Makes claims for unemployment insurance benefits by questioning
claimants regarding employment history.
– Conducts fact finding interviews with claimants to determine if
non-separation eligibility requirements have been met.
– Determines type and appropriate state and federal unemployment
insurance program such as Federal, Ex-Service person or Interstate
to establish claim based on previous employers, and employment and
claim dates.
– Verifies accuracy of wage and employer information with claimant;
take additional information if claimant indicates wages and/or
employers are omitted or incorrect; may request evidence of earnings
such as W-2s or wage stubs.
– Informs claimant of maximum and weekly benefit amount, basis for
computation of benefits, length of claim, maximum allowable earnings
and rights and responsibilities while collecting benefits; explains
mail-in procedures for receiving benefit checks, issues pay orders
and informational materials.
– Reviews pay orders completed by claimants receiving benefits on a
continuous basis for completeness and reported earning during
benefit week; records on claimants master file information such as
date, pay order number, and deductions from weekly benefit amount.
– Refers claims for eligibility determination to claims deputies.
– Enters data on computer terminal, verifies claim and benefit payment
information.
– Completes and processes forms to stop payment on lost checks,
correct computerized claimant information, and recover overpayment
of benefits due to revised benefit amount, unreported wages, or
duplicate checks issued.
– Answers questions from claimants, employers, and Social Service
agencies regarding benefit filing procedures, claim status, lost or
late checks and appeal rights.
– Sorts and files forms, cards, claims files and items of a similar
nature; reviews same for errors, omissions and proper coding.
– Maintains daily and weekly record or number and type of claims taken
and processed.
– May receive out-of-state local office claims through electronic mail
system; reviews printout for accuracy of data; correct errors and/or
omissions.