Business Systems Analyst II

Overview

Provide technical and functional expertise in support of the strategic technology and business innovation programs. Analyze business needs and risks to develop and implement innovative solutions that leverage modern systems and functionality. Work with business teams to understand their pain points, risks, and needs related to technology and process redesign. Identifies, coordinates, documents, and implements business requirements by determining solutions that enhance business systems, as well as provides support to business processes. Partner with business, and technology teams to drive strategy and ideation, planning, and execution of activities across product domains with risk/control and process redesign mindsets. Support senior management in developing and executing short to long-term strategic and risk mitigation plans. Considered a key stakeholder and contributor on moderately complex technology and process redesign initiatives. Support full lifecycle project implementation through agile delivery methods. This is a highly collaborative role, where success requires diving deep and building relationships with stakeholders/partners/vendors to support business and technology outcomes.

Responsibilities

Execute priorities and goals for complex technology and business process redesign projects that align with department/organizational objectives

Leverage product life cycle management and agile practices through change management, risk mitigation, and communications

Apply knowledge of technical solutions and processes; serve as change agent to champion innovation in operations, processes, and procedures and develop best practices

Provide forward thinking technical expertise in current and emerging technologies, trends, and practices

Evaluate operational efficiency and effectiveness

Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics/statistics

Uses elicitation techniques to gather information at the right level of detail and scope to represent all of the stakeholders needs

Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output

Identifying business requirements (e.g., needs, objectives, functions, features, input and output)

Develop, recommend and document adjustments to workflow to streamline processes

Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensures compatibility

Develop and maintain an understanding of relevant industry standards, best practices, business processes and technology used within related business areas to ensure compliance with policy, vendor contractual requirements, procedures, processes and standards

Involved in cross-organizational task groups concerning new automated systems, products and/or services

Work with project teams to plan, coordinate and rollout software change/release to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production

Interact with other ISD staff, business units (end users) in problem resolution efforts

Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management

Implement new/enhanced products, services and/or operational changes

Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects

Interpret results of analysis; present recommendations, alternatives and implications

Write requirements and define editorial workflow for business owner projects

Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximizing effectiveness and mitigating future exposure

Ensure preventative, detective, and corrective controls are properly identified and documented

Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions

Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

Apply and communicate changes and new trends in systems/technology

Represent the business unit in identifying, analyzing and communicating system solutions

Conduct root cause analysis to identify development opportunities and recommend applicable business solutions

Research emerging technologies and recommend solutions that align with business goals

Monitor performance of systems to ensure continued systems efficiency

Collaborate with key partners in development and delivery of solutions

Perform other duties as assigned duties as assigned

Qualifications

Experience in problem resolution including determining root cause, scope and scale of issues

Experience in leading collaborative work teams

Experience in leading projects and/or initiatives of small to medium scope

Experience in managing multiple priorities independently and/or in a team environment to achieve goals

Experience that demonstrates the ability to research, compile, and document data, business processes, and workflow

Navy Federal Project Portfolio Management (PPM) knowledge

Navy Federal products, services, programs, policies and procedures Bank Secrecy

Effective research, analytical, and problem solving skills

Effective organizational, planning and time management skills

Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

Effective verbal and written communication skills

Effective database and presentation software skills

Effective skill identifying and analyzing business requirements and recommending solutions

Collaborative in interactions with team members, senior management, and vendors with diplomacy and thoughtfulness

Bachelors Degree in a related field, or the equivalent combination of training, education and experience

Agile, CSM, SAFe or related certifications (Preferred)

Hours: Monday – Friday, 8:00AM – 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 Americas Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award – Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 21286-OTHLOC-100005087415572