contact center agent

contact center agent.

altamonte springs , florida

posted today

job details

summary

$18 – $18.01 per hour

temporary

associate degree

category office and administrative support occupations

referenceAB4619312

job details

We are seeking Contact Center Agents to join our team and be the first point of contact for individuals seeking assistance. In this temporary role, you will handle a high volume of inbound inquiries, provide exceptional customer service, and resolve questions related to healthcare services. For faster consideration, email your resume to ana.valenzuela@randstadusa.com Requirements:

High School Diploma required

2 years of experience in a fast-paced and high-volume contact center

salary: $18 – $18.01 per hour

shift: First

work hours: 8 AM – 5 PM

education: Associate

Responsibilities

Principal Duties:

Responding to employee questions or issues regarding HR policies, benefits, payroll, or employment verification.

Documenting inquiries and creating case files for further follow-up or escalation.

Assigning cases to the correct HR teams or specialists for resolution.

Providing quick and accurate information, ensuring employees concerns are addressed efficiently.

Skills

Follow-up

Telephone Etiquette

contact center

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether youre looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidates education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

AV

ana valenzuela

ana.valenzuela@randstadusa.com