Import Clerk

Position: Import Clerk

Job Description:

Forward Air is looking for a capable and dedicated individual to work as an Import Clerk. The Import Clerk is responsible for performing the clerical import/export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She/he must have excellent organizational skills handling files, time management and the ability to meet deadlines.

Core Responsibilities & Duties:

Answer incoming customer calls and provide detailed information

Accustomed to working with international paperwork

Data entry on shipment tracking for import and export shipments

Must be comfortable issuing IT to US Customs

Familiar with ocean imports and ocean exports

Provide support for tracking shipments and communication progress

Maintain files in order and as outlined in the operations procedures and policy manual

Consistently monitor e-mail requests and provide detailed information in a timely fashion

Regular and dependable attendance

Other duties as assigned

Qualifications:

Demonstrated ability to carry out assignments to their completion and meet deadlines

Ability to establish and maintain effective working relationships with employees and managers

Desire for a long-term career with an industry leading company

Ability to present and maintain a positive corporate image in a fast-paced environment

Proactively establish and maintain effective working team relationships with all support departments

Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.

Ability to perform general administrative duties; file, perform data entry, photocopies, etc.

Ability to handle heavy workload and work well under pressure

Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.)

High school diploma or GED equivalent

Must be able to pass basic hazardous materials training

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic

Must have the ability to work in a fast-paced environment

Strong verbal and written communication skills

Experience with AS400 operating systems is a plus

Transportation industry knowledge and experience is a plus

Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 “Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) ” publication

About the Team