Service Dispatcher

Description

Who We Are: Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction services for the mechanical (PHVAC), electrical, building automation systems and energy services industries.

We joined Shambaugh & Son, L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc. and together we perform more than $1 B of construction projects per year with over 2,900 employees throughout 50 states from our home office in Fort Wayne, Indiana.

We recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary: To provide support for customers, field personnel, sales people, service manager, and operations managers.

Essential Duties and Responsibilities:

Provide a positive and productive working relationship with all customers, vendors, and any outside contacts

Answer and handle phone calls as needed

Communicate customer request to techs/managers

Process quotes and enter information into sugar

Inform immediate supervisor of any and all customer-related complaints and/or concerns

Interact with operations managers concerning customer contracts

Update and maintain customer status reporting requirements

Typing/Coordination of customer proposals

Maintaining customer/project files as assigned

Maintain database/tracking information

Assist in maintaining service vehicle program

Assist with billing questions when necessary

Other duties as assigned

Qualifications:

Background experience in administrative duties and customer service

Working knowledge of Lotus Notes and Microsoft Outlook

Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Access

Self-starter and attention to detail

Possess a willingness to learn and ability to work well with others

Good written, phone skills, and oral communication skills are essential to the job

Must be a self-started and able to work with diverse groups of construction workers.

Proficient with time management.

iSeries (AS400) experience is a plus

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=%22Shambaugh%26Son%22&o=relevance&w=&wc=&we=&wpst=) Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal process — it is probably fraudulent.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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