Vehicle Return Clerk (Remote – Michigan)

About the Role

Location: Remote – Michigan residents

Do you have a strong eye for detail? This could be a great opportunity for you – especially if youre interested in working from home!

As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, youll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. Youll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

While prior experience in banking, mortgages, accounting or an auto dealership is helpful, its not required. Well train you on everything you need to know to handle these transactions with confidence!

What Youll Do

Ensure case accuracy

Assemble case documentation

Manage communications between the car owner, auto dealer and lending institution

Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer

Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Whats it Like?

We make sure you have the tools you need to be able to do your job right and be connected with your team.

Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. Youll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. – 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

Computer navigation, typing and Microsoft Office skills

Strong attention to detail

Eligibility Requirements

High school diploma or equivalent

Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

Able to work shifts within the centers hours of operation:

Monday to Friday (no weekends!)

Primary shift: 8 a.m. – 5 p.m. Eastern time

Rotational shift 2-4 times per month: 11 a.m. – 8 p.m. Eastern time

Must be able to stick to the schedule reliably

Nice to Have

Prior experience working in banking, mortgages, accounting or an automotive dealership

College degree

Remote Work Requirements

Michigan resident

High-speed internet access at home that you are able to connect to via Ethernet or landline

Secluded and distraction-free work environment

The Remote Experience

Wondering what its like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associates typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

Medical and prescription coverage, including free annual physicals

Dental and vision insurance

Paid time off

Associate wellness program (earn a reward for getting your annual wellness checkup)

Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Benefits to Make Your Life Easier

Teladoc: Free online access to doctors 24/7

24/7 nurse help desk

Patient advocacy: Free 24/7 help with benefit questions and claims issues

Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .

Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .

Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .

Click here to view Morleys privacy policy: https://info.morleynet.com/morley-privacy-policy .