Academic Program Director (Inst)

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Please see Special Instructions for more details.

Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, a resume, and a document listing the names and contact information for three professional references. UWM will not consider paper, emailed or faxed applications.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether he/she/they meet any of the qualifications, he/she/they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.

Position Information

Posting Details

Official Job Title Academic Program Director (Inst)

Working Title: Chief Student Success Officer

Position Number 02396643

Division Enrollment Management

Department B040100 ENROLLMENT MANAGEMENT ADMIN

Position Type Limited Appointment

Appointment Type Limited

Pay Basis Annual

Salary Grade 27

FLSA Status Exempt

Percent 100

Posting Type Staff

UWM Description

The University of Wisconsin-Milwaukee ( UWM ) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has a branch campus in Waukesha.

UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/community-empowerment-institutional-inclusivity/about/

School/College/Division Description

In the Division of Strategic Enrollment Management & Student Success ( SEMSS ), we take a holistic approach to support students throughout all stages of the enrollment lifecycle, from prospective and continuing students to our graduates and alumni. The SEMSS team engages colleagues across campus to develop and implement strategies to drive our student success goals. Our core values guide this work by implementing inclusive practices to be a student-ready campus, demonstrating a culture of care, and positively impacting our community.

Job Summary

Reporting to the Associate Vice Chancellor for Enrollment Management, the Chief Student Success Officer ( CSSO ), will serve on the Provost’s cabinet and work with institutional leadership and partners to create and drive a unified approach to student success; they are responsible for directing strategic planning initiatives and establishing student persistence and retention priorities to ensure appropriate use of financial, administrative, and staffing resources, including bringing resources into alignment across campus. To do so, the CSSO will collaborate across the institution to provide strategic direction, operational oversight, and evidence-based and data-driven evaluation of student success efforts.

Two units within the Division of Strategic Enrollment Management and Student Success ( SEMSS ) will report directly to the CSSO : The Student Success Center and Pathway Advising. In addition, the CSSO will work closely with units both inside of SEMSS (e.g., Registrar’s Office, Student Financial Services, Office of Undergraduate Admissions) and elsewhere at UWM (e.g., school/college advising and student success units, academic departments, Division of Student Affairs, Center for Excellence in Teaching and Learning).

As a member of the leadership team in SEMSS , the CSSO advises divisional and campus leadership on student success efforts and champions campus stakeholder groups providing persistence and retention program services. The CSSO position is a highly visible role who will often represent the university when identifying, promoting, and maintaining internal and external partnerships.

Additionally, the CSSO provides strategic leadership for UWM retention efforts, with ties to the Universities of Wisconsin (UWs) and national organizations related to student success, academic advising and retention, keeping current with professional trends and best practices.

Minimum Qualifications

Master’s Degree or higher.

At least five (5) years of experience in student success, retention and/or advising programs or student services supporting a diverse student population.

Experience in a leadership role, with at least three (3) years of relevant experience directly supervising professional staff.

Demonstrated success with making significant improvement in student retention and graduation outcomes, particularly with students from access populations (e.g., first-generation students, Pell-eligible students).

Demonstrated experience working with populations that have been historically underrepresented (e.g., first-generation, Pell-eligible students) in educational settings.

Demonstrated critical understanding of systemic issues impacting success of students from access populations (e.g. first-generation students, Pell-eligible students) inside and outside of the classroom.

Preferred Qualifications

Master’s or Doctoral Degree in student affairs, higher education administration or related field.

Experience in a public, urban, access environment working with a diverse student, faculty and staff population.

Expertise in identifying, collating, and employing data in achieving student success goals.

Experience working in or assisting with establishing an integrated student success and/or academic advising model.

Demonstrated experience building and maintaining collaborative partnerships with campus stakeholders within a diverse community.

Demonstrated professional experience needed to understand, convey, advance, and demonstrate principles of diversity, equity, and inclusion in performance of responsibilities and amongst their team.

Demonstrated ability to collaborate and achieve consensus among various constituents.

Experience working with technology to improve efficiency and delivery of goals.

Target Salary Range $110,00 – $130,000

Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package (https://uwm.edu/hr/benefits/leave/) including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life (https://uwm.edu/hr/benefits-to-benefit-you-and-your-life/)

Application Instructions

Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, a resume, and a document listing the names and contact information for three professional references. UWM will not consider paper, emailed or faxed applications.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether he/she/they meet any of the qualifications, he/she/they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.

Application Deadline 11/08/2024

Continuous (Open Until Filled?) No

If Continuous, Initial Review Date

Position Contact Name Marc Young

Contact Phone (414) 251-7547

Contact Email young242@uwm.edu

Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Categories Academic/Faculty Affairs, Admissions, Dean/Director/Executive, Student Services

Applicant Documents

Required Documents

Cover Letter

Resume/Curriculum Vitae

References

Optional Documents