Customer Care Representative – 2024-17759-3379

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12233180 Overview

Are you looking to start your career with a great company? Do you enjoy
solving problems and talking with customers? A Customer Service Role at
Snap-on could be for you! Snap-ons Customer Care Center is currently
hiring CSRs to support our franchise network. Our Customer Care Center
is a fun, friendly, fast-paced environment where our team provides a
World Class Customer Experience via Phone, Email, and Text Message. We
offer competitive pay, full benefits, and a great work/life balance. We
are currently looking to fill positions in our Crystal Lake Contact
Center. Shift time TBD.

Benefits and Perks

– $20.50/hour
– Opportunity to earn Sales Bonus ($200-$750) each month
– Hybrid Work From Home program (up to 10 days each month based on
metric performance)
– 401k with company match
– Full medical with options for Dental and Vision
– Pension
– Employee Stock Purchase Program
– Employee Purchase Program
– Ability to bid on other shifts based on job performance
– Start with 13 paid vacation days and 1 week paid sick time (accrued
based on hire date)
– Annual raises and bonuses (dependent on profitability of the
business)

Responsibilities

– Receive and resolve customer interactions.
– Expedite orders through production plants, vendors and distribution
centers.
– Provide technical product, statement and order management support.
– Add value by offering promotional products on every call.
– Provide Sales Support to customers.
– Leverage continuous improvement tools to identify and implement
process opportunities to enhance service and/or improve franchisee
productivity.
– Respond to customer requests for quotes and product information.
– Work to resolve customer service issues.
– Process customer orders into ERP system.
– Generate, update and close customer notes in CRM database.

Qualifications

– High school diploma or equivalent.
– Multi-task with accuracy and promptness in a busy call center
environment.
– Ability to consistently maintain a professional and positive
attitude when dealing with customers and franchisees.
– Proficient data entry skills.
– Computer skills: basic knowledge of Microsoft Office.
– Ability to interface cooperatively with the customer service team
and all related departments.
– Ability to remain calm under pressure and work in stressful
situations in order to promote good customer relations both within
and outside the company.

Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran