Retail Customer Service Associate – P25-151213-1-2508

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12231290

POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer
experience to all customers, utilizing consultative skills to anticipate
customer needs, suggest alternatives and provide solutions. This
customer service focused team member is knowledgeable in all areas of
the Stores business, including print, signs & graphics, and shipping.
They will be responsible for taking orders, coordinating activities in
the Store, providing pricing and product information, and recommending
appropriate FedEx Office products and services. The Store Consultant
will operate and maintain a wide variety of equipment, move boxes and
equipment, stock materials, manage the production queue and output,
manage complex projects, manage retail supply, and complete assigned
tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be
asked to perform, and is not intended to be all-inclusive)

People

– Follows instructions of supervisors and assists other team members
in performing store functions
– Assists in the training of store team members

Service

– Demonstrates consultative behaviors in a retail environment to
understand each customers individualized need
– Provides customer expertise in printing, signs and graphics and
shipping product lines and can recommend appropriate FedEx Office
products and services
– Provides an outstanding customer service experience by using
consultative skills to anticipate customer needs, suggest
alternatives, and find solutions to meet customer needs
– Ensures all customer problems are resolved quickly and to the
satisfaction of the customer
– Takes complex customer orders using order systems and provides
accurate pricing information
– Assembles parcels and prepares goods for shipping by wrapping items
in insulation, inserting items into shipping containers, weighing
packages, and affixing labels to parcels
– Sets up and operates printing, binding, and other related equipment
using customer supplied original media and documents
– Maintains a safe, clean and orderly retail Store

Profit

– Ensures confidentiality of customer data and careful handling of
documents, media, and packages
– Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change
– Cleans, repairs, and stocks all retail store printing and shipping
equipment and supplies to provide optimal performance and
availability
– Stays current on retail Store merchandising materials and ensures
proper display of all retail area product and signage
– Takes preemptive action to prevent errors and waste
– Completes required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits
– Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety , customer service and security
policies and procedures

Self-Management

– Performs multiple tasks at the same time
– Looks for opportunities to improve knowledge and skills within the
retail Store
– Able to operate with minimal supervision
– Adheres to all FedEx Office team member and retail store standards,
as outlined in the team member handbook
– All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

– High school diploma or equivalent education
– 6 months of specialized experience
– Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:

– Ability to stand during entire shift, excluding meal and rest
periods
– Ability to move and lift 55 pounds
– Ability, on a consistent basis, to bend/twist at the waist and knees
– Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
– Ability, on a consistent basis, to perform work activities requiring
cooperation and instruction
– Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
– Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
– Ability, on a consistent basis, to work with minimal supervision
– Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position

Preferred Qualifications:

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