Customer Service Specialist

Description:

-Communicating via email, phone, virtual with our customers and sales team.

-Verifying ship dates and shipments with production and carriers.

-Confirming orders with customers and sales team.

-Heavy order entry – processing orders into our system.

-Assisting with internal sales team

-Providing order tracking and updates

-Front door responsibility (opening door/greeting visitors) – customer service helps answer the intercom at the front door for guests (2% of job)

Skills & Qualifications:

Must Haves:

– 1 years of office corporate customer service experience

– Inbound phone taking experience (40 calls)

– High Volume Order Entry

– Microsoft Excel for tracking data and order entry

– Professional Client Emailing Skills

Nice Haves:

– ERP Software

Soft skills:

– Positive Thinker

– Problem Solver

– Ability to navigate complex situations.

– People Person

– Independent Operator

– Customer Focused

– Loves challenges

– Phone skills

– Self Motivated

-Professional

-Detail oriented

– people person

– positivity

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.