Hardware and Software Products Technical Support – R-21441-6115

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12233115 At Panduit, Our
People Make the Difference. Were looking for individuals who share our
passion for innovation, diversity and inclusion, and sustainability.

What You Will Do

Join us as a Support Engineer specializing in Panduit Intelligent
hardware and software products. Youll play a crucial role in ensuring
client success post-sales, focusing on our Energy Management and DCIM
solutions. Your responsibilities will involve tackling high-level,
intricate customer issues across various product lines. Collaborating
closely with Development, Product Management, and Customer Experience
teams, youll provide exceptional support that goes beyond expectations
in helping to resolve often complex customer issues and helping to build
and maintain our customer base.

This role demands a deep understanding of complex engineering and
software systems, enabling you to resolve unique challenges for our
international customer base with discretion and independent judgment.
Its a dynamic position that may require on-call availability, weekend
support, and travel to customer data centers, ensuring our clients
receive unparalleled service and support at all times.

– Lead resolution of complex networking, software, and hardware issues
directly with customers.
– 2nd line support post-sales.
– Provide feedback to Product Management and Engineering on Roadmap
and requirements.
– Collaborate with Product Management and Development to address
complex customer issues.
– Gather Voice of Customer (VOC) insights and deliver detailed
solutions on features.
– Assist Technical Support Manager in optimizing support processes
across the organization.

What You Will Bring

– Bachelors degree in Information Systems, Computer Science,
Computer Engineering, Electrical and/or Mechanical Engineering
required, or relevant equivalent experience in lieu of degree.
– Required Years of Experience: 7 years experience installing and/or
managing advanced computerized applications
– Strong networking and application support experience in data center
environments and/or power and energy solutions.
– Preferred Certifications: Cisco Certified Network Professional
(CCNP), Cisco Certified Network Associate (CCNA), Microsoft
Certified Systems Engineer (MSCE), Microsoft Certified Systems
Administrator (MSCA), Microsoft Certified Professional (MCP), or
Data Curation Education Program (DCEP).
– Electrical Engineering expertise is a plus.
– Ability to travel up to 10%.

What We Can Offer You

– Competitive Total Rewards Program with health and financial
benefits.
– Flexible work options. This role will require you to be in the
office 50% of the time (schedule based on managers discretion).
– Generous vacation, sick days, holidays, and a volunteer day.
– 401K match and profit sharing.
– Multiple healthcare options.
– Parental leave.
– Growth and development opportunities.

Join us in building a sustainable and connected world. Apply online to
be part of the Panduit team. Were an Equal Opportunity Employer,
dedicated to creating an inclusive workplace for all.

Work Shift

Day (United States of America)