Corporate Services Supervisor

Overview

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

The Corporate Services Supervisor is responsible for handling incoming phone calls, e-mails, and digital requests to the Corporate Services Supervisor with prompt, courteous, informative, and customer-oriented service delivery. The Corporate Services Supervisor role is an integral and highly visible role.

Essential Functions:

Serve as the first point of contact for customers seeking routine facilities service requests.

Portray a positive and professional attitude.

Communicate clearly and effectively in verbal and written format.

Answer external phone calls on behalf of the organization and route them to the appropriate department.

Process incoming facilities work orders requests through phone, email, and web platforms.

Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer.

Follow approved policies and procedures.

Perform other duties as assigned or requested.

Consistent attendance is a requirement.

Requirements:

HS Diploma required, some college preferred.

Minimum of 2 years of call center or customer service experience.

Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment.

Ability to work a flexible schedule (7 am – 6 pm) routinely. Additional and weekend hours occasionally required to support special events.

Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) required

Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices.

Bilingual English/Spanish required.

REQNUMBER: 98947

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.