Fraud Prevention Manager

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Fraud Prevention Manager is responsible for leading a Fraud Prevention team of Investigators that works to detect/prevent potential fraud in order to minimize loss to the Bank, a Regulation CC team of Investigators who ensure bank wide compliance with Regulation CC, and an Analytics and System Analyst team of Investigators that manages/maintains systems used to track, document and perform trend analysis on fraud actions across the enterprise.

Key Responsibilities:
· Coordinates day-to-day operations to ensure that objectives and deadlines are met including workflow design and staffing levels, auditing processes for accuracy, and providing direction as needed.
· Oversees the use of fraud detection tools and analytics to identify and assess potential weaknesses and compliance-related issues; takes appropriate action, including escalating issues as necessary and communicating trends and recommendations to senior and executive management.
· Coordinates the resolution of escalated issues; performs manager level approvals and reviews.
· Answers complex inquiries from customers, branches, and vendors.
· Monitors, evaluates, and coaches performance of staff; provides input into personnel decisions such as hiring, promotions and disciplinary actions.

Competencies Required:
· Proven ability to prioritize and manage workload in a fast paced, high-volume environment and to instill a sense of urgency in others as necessary to meet SLA’s and deadlines.
· Extensive knowledge of banking operations, fraudulent review, check handling and clearing, and related regulations such as Regulation CC, Regulation E, Check21, RDC, UCC, and back-office activities.
· Strong knowledge of banking systems (Finxact, Savana, Image Centre) and proficiency with Microsoft Office applications (Excel, Word, Outlook, SharePoint).
· Excellent verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers, internal team members, and Senior/Executive level Bank leaders.
· Strong analytical skills, with developed abilities in analyzing data trends and compiling meaningful reports, as well as developing new reporting methods.
· Self-starter possessing the ability to work independently while supporting a team environment.
· Customer service orientation with well-developed problem-solving skills.
· Ability to follow and give directions and apply proper policies, procedures and guidelines.
· Strong attention to detail and high concern for data accuracy.
· Demonstrated ability to effectively give critical feedback and coach all levels of employee performance.

Minimum Qualifications/Experience:
· 7 years of progressive experience in fraud detection/investigation, risk management, or similar bank operations roles in the banking or financial services industry required.
· 2 years of Management experience required.

Formal Education & Certification:
· Bachelor’s degree in business administration, Criminal Justice, or equivalent work-related field required.
· Certification in Fraud or Bank Operational areas preferred.

Work Status:
· Full-Time.

Supervisory Responsibility:
· 2 or more direct reports.

Travel:
· 0% – Negligible amount of travel expected.

Working Conditions:
· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Job: Operations

Organization: Texas – Houston

Title: Fraud Prevention Manager

Location: Texas-The Woodlands

Requisition ID: 065284