Client Service Associate

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Client Service Associate WWS works under general supervision, using specialized knowledge and skills obtained through experience and/or formal training to provide pro-active support to financial advisors. Established procedures and prescribed guidelines are provided to perform a variety of tasks requiring minimal evaluation, originality or ingenuity in making routine decisions. Contribute to the increased generation of commission and fee revenue by maintaining and enhancing client relationships while assisting Financial Advisors with efficient, quality client service. Extensive contact with internal and external customers to identify, research, and resolve problems.

Key Responsibilities:

· Work with clients, RJ (Raymond James) and third-party custodians to ensure optimal client account maintenance and support.
· Manage the production and processing of all client account documentation.
· Manage a client review process to ensure ongoing client meetings and continued implementation of client investment strategies.
· Formalize and manage a client onboarding process.
· Monitor branch daily alerts and take action as needed.

Competencies Required:
· A general understanding of all RJ (Raymond James) systems.
· Proficiency with Microsoft Office products (i.e., Excel, Word, Outlook, PowerPoint or SharePoint).
· Excellent organizational and time management skills.
· Excellent customer service skills.
· Ability to interact and communicate effectively with internal and external parties.
· Ability to multi-task effectively and leverage internal resources.
· Excellent attention to detail.
· Strong client focus and ability to partner with various internal groups.
· Independent, self-motivated with an ability to adapt and be flexible in a team environment.
· Ability to navigate client relationships and product usage.
· Strong verbal and written communication skills.
· Strong analytical and problem-solving skills.

Minimum Qualifications/Experience:
· 5 years of financial services industry experience, or an equivalent amount of work experience, education, and training required.

Formal Education & Certification:
· SIE / Series 7 and 66 preferred.

Work Status:
· Full-Time.

Supervisory Responsibility:
· None.

Travel:
· 0% – Negligible amount of travel expected.

Working Conditions:
· Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Job: Corporate

Organization: Texas – Houston

Title: Client Service Associate

Location: Texas-The Woodlands

Requisition ID: 065310