Director – AO Ramp Service

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Primary responsibility is to provide leadership oversight at the station for all aspects of operational performance and service delivery in the Airport environment including operational activities below the wing. Responsible for accomplishing budgeted financial objectives and maintaining an effective and involved workforce comprised of unionized, management & administrative employees. Collaborates with Union leadership to ensure fair and accurate administration of collective bargaining agreements, and ongoing positive Union-Management relations. Position interfaces frequently with other departments including Station Operations Center, Customer Service, Business office, Flight Operations, Onboard, Maintenance, in addition to government agencies, airport authorities, business partners and vendors.

Responsibilities also include:

Departmental Safetyownership and oversight

Operational planning and safe execution of all Terminal operations

Department Administration and Financial Controls

Operational performance

Department Training

Terminal Baggage Sortation / BHS (Baggage Handling System)

Station Baggage Control Center

Baggage Related IT Initiatives

Cold Sort, TOB, and Make-up Areas

Cross divisional collaboration

Collaboration with Union partners

STAR Alliancepartnerships

United Express Operations

Active involvement in local airport community (TSA, Airport Authority, other airlines)

Management and frontline employee development and interaction

Working with Business partners: Government Agencies (TSA, FAA); and Airport Authorities

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor’s degree in related field or equivalent work experience

4 years management experience in an operational environment

2 years of ramp leadership in an airport operations environment

Demonstrated success in the management of a multi-department, multi-layered business including operations, logistics, business systems, performance metrics, and budgets

Demonstrated success in the management of people

Demonstrated success in decision-making and goal -directed leadership

Tried ability in problem identification, analysis and action planning and knowledge of continuous improvement methods

Proven familiarity with operational & corporate processes & procedures

Past experience running Safety-related programs and regulatory requirements

Previous experience handling in a unionized workforce environment

Excels at team leadership and mentorship

Promotes a safe working environment

Responsible for a 24-hour, 7 day a week operation

Position requires weekend work and travel

Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

Minimum of 2 years managerial experience working in an airport HUB

Solid understanding of Hub operations

Project Management expertise

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT