Software Trainer II

This position is Remote

Job Summary
This position is responsible for providing training and implementation of the suite of Henry Schein One eServices to all new or existing customers. Professional, timely and effective customer service expectations are met and/or always exceeded. Active participant, and contributor to the achievement of individual, team, and department goals. Work toward and assist in the achievement of individual, team, and department goals.
What you will do
Facilitate remote training calls with new and existing customers using standardized curriculum agenda
Instruct offices using prepared curriculum on each topic
Provide post training session documentation on related topics
Maintain updated calendar
Responsible for excellent time management skills to achieve customer service expectations
Maintain individual utilization and productivity goals as determined by leadership
Schedule follow up sessions or webinars with customers as needed
Provide email communication to offices and other team members as required
Attend and participate in weekly team meetings
Document sessions within CRM system
Work on several different software platforms to retrieve customer data for monitoring
Maintain an average of 75% of work time on phone with customers
Maintain a personal CSAT score of 90% or above
Work with Implementation team members to coordinate Core and eServices training sessions
Collaborate with Support team members to resolve technical issues for customers
Communicate with eServices Team Leader and/or direct supervisor on complex technical issues for customers
Collaborate with Escalations Team to resolve customers concerns
Provide shadowing opportunities on a regular basis
Participate in special projects and perform other duties as required based on current business needs
Travel/Physical Demands
Travel typically less than 10%. Office environment. No special physical demands required.
Qualifications

Must have:
Typically 5 or more years of related experience.
Typically High School education, vocational training and/or on-the-job training. Bachelors degree preferred.
Practice management software and services including Henry Schein One solutions experience
Professional training experience
Dental industry experience
Proficient with Microsoft Office products
Basic understanding of industry practices
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Strong interpersonal communication skills
Strong written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
The posted range for this position is $48,000-$59,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior… For full info follow application link.

Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex,
sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.