Pharmacy Technician-Customer Experience

Description:

The Customer Experience Technician is responsible for providing a superior customer experience to customers and a supportive environment for the best patient care. In addition, the CXC Technician will be responsible for handling high volume phone calls and data order entry.

Skills:

Pharmacy, Pharmacy technician certification, Cpht, Customer service, Pharmacy technician certificate

Top Skills Details:

Pharmacy,Pharmacy technician certification,Cpht,Customer service

Additional Skills & Qualifications:

• Demonstrates a working knowledge of all pharmacy rules and regulations • Interprets faxes, escripts, verbal, and written prescription orders • Inputs all information into LifeFile System • Charges credit cards for orders • Answers patient phone calls and provides excellent customer service • Processes refill requests from patients and doctors’ offices • Calls patients about new prescriptions and IVR requests • Calls doctors for refill requests • Maintains compliance with Company and HIPAA patient confidentiality requirements • Follows all policies and procedures set forth by Company • Performs other duties as assigned

Experience Level:

Entry Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.