CSR (ROC)

Customer Service Representative (CSR)

Location: Hybrid (Tempe, Arizona & Remote)

Contract Duration: 4 Months (Contract-to-Hire)

About the Role

Join our dynamic C2C team as a Customer Service Representative! In this role, you will be the vital link between drivers, carriers, and our operations team, ensuring smooth communication and swift resolutions to disruptions. Your expertise will help us maintain high service standards and enhance our customer experience.

Key Responsibilities

Respond to Requests: Handle incoming requests from drivers and carriers via our user-friendly phone app.

Manage Work Items: Efficiently take WIM numbers from the queue, aiming for a quick turnaround of 6 minutes from acceptance to closure.

Collaborate Across Teams: Access and review information entered by drivers, carriers, and other teams to provide informed support.

Adapt Your Approach: Utilize your training to establish a personalized flow for each call, ensuring a tailored experience for every customer.

What We’re Looking For

Experience: Previous call center experience is a must.

Skills: Strong problem-solving abilities

Tech-savvy with the ability to navigate multiple systems

Communication: Excellent verbal communication skills to handle diverse customer interactions.

Working Hours

Friday – Tuesday: 9:30 AM – 6:00 PM

Saturday – Wednesday: 9:30 AM – 6:00 PM

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.