Customer Service/ Customer Service Representative

Job Title: Shipper Support (RGM)

Job Description

On a day-to-day basis, you will act as a Remote Gate Agent supporting thousands of drivers across the country using two-way audio/video communication. You will verify and identify necessary specifications on trucks and processes, while coordinating, communicating, and providing updates daily to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates who are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team handles all gate operations, allowing onsite associates to focus on daily operations. On a daily basis, you will be speaking to roughly 200 drivers, so excellent and clear communication is a must.

Hard Skills

Technical Savvy

Soft Skills

Attitude & Aptitude

Great Customer Skills/Awareness

Job Type

This is a Contract-to-Hire position with a duration of 4 Month(s).

Work Site

This is a fully on-site position in Tempe, Arizona.

Work Environment

Training is in-person/on-site for 3 weeks (M-F), 8am – 4:30pm, after which you will transition into your production role. Office Location: Tempe, AZ. Hours/Schedule: 6:00am – 2:30pm OR 8:30am – 5:00pm after training is completed. Onsite 5 days per week

Overtime will be necessary October through December. Must be open to working holidays.

Shift patterns will be Thurs-Mon, Fri-Tues, Sat-Wed, or Wed-Sun

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.