Content Administator

Job Title: Content AdministratorJob Description

Support customers who consume external-facing content, such as help center articles, chatbot responses, and templated emails and chats sent by agents. Support agents who consume internal-facing content, such as knowledge base articles and newsletters, and put their knowledge into practice when interacting with customers. Responsibilities include writing and editing internal and external knowledge base articles, macros (message templates), chatbot workflows/policies, and other content. Maintain a high level of accuracy to ensure content is reliable for both customers and support agents. Translate complex financial and technical concepts into digestible educational content for customers and agents. Adhere to established company and regulatory policies and procedures. Maintain accuracy, relevance, and branding in support content via regular auditing and quality assurance. Communicate and collaborate with stakeholders to improve content effectiveness. Review content analytics and fine-tune content to increase self-serviceability for agents and customers alike. The role involves creating or editing information to be sent to customers via chatbox, articles that appear on the website, and maintaining training documents for agents. Utilize Zendesk, Google Suite & Microsoft Programs.

Hard Skills

Financial Services

Writing

Customer Support

Soft Skills

Accuracy

Teamwork

Communication

Adaptability

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a fully remote position.

Work Environment

100% remote – standard hours 8-5 in any time zone with flexibility on start time. Temporary until the end of the year, with the potential for contract-to-hire. The team is supportive and provides templates to ensure success, with on-the-job training available.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.