Customer Service Representative

Job Description:

This role will provide support to the customer service department and provide a variety of administrative functions.

Daily Duties:

Communicate with internal and external stake holders in a professional manner

Answers and appropriately routes telephone calls as necessary, screening and tactfully handling internal and external inquiries.

Answers up to 100 incoming calls per day and routing to the appropriate manager/department.

Compiles, creates and modifies reports using database software of Microsoft Office applications

Order entry of customer orders

Use of Microsoft AX and Microsoft 365 for data entry and data collection of customer orders.

Administers various programs, projects, and processes under specific department requirements, and generally acts as a resource for the department as a whole.

May also manage various vendor contracts as assigned.

Maintains confidentiality of information, achieves and maintains quality and productivity standards

Skills & Qualifications:

1 year of relevant experience using Microsoft Office

1 year of experience in customer service

Requires knowledge of and experience with office routines and general clerical procedures.

Demonstrated keyboarding quality and efficiency with the ability to proofread for errors effectively.

Must also possess general math skills and the ability to create electronic spreadsheets/database reports.

Demonstrated ability to understand and maintain confidentiality of information and material.

Must exercise good written and verbal communication skills, utilizing effective communication methods.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.