PAS Training Coordinator

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your lifes work?

Summary:

Position Summary- Under the general direction the DAQA Manager of the Patient Access Center the job of a PAC training coordinator is to communicate with team leads and supervisors to identify the training requirements used for new hire, refresher, informational, and performance improvement purposes within the PAC. The training coordinator is responsible for the development, management, and coordination of educational shadowing and documentation. This includes monitoring activities and participating in ongoing calibration and feedback sessions with supervisor and manager.

Responsibilities:

Support the Patient Access Center training and performance improvement goals: collaborate with staff to develop a means of enhancing registration accuracy and workflow while improving patient experience. Maintain standards of confidentiality. Participate in regulatory and compliance established standards.

Ensure new hires are enrolled in correct training classes and are assigned shoulder to shoulder training as needed. Ensure provisioning is completed timely for access to PennChart.

Disseminates information throughout the PAS departments to include training and development sessions with staff

this will include onboarding of new hires and sharing of Schedgistration updates.

Develop documentation as needed. This may include spreadsheets and tip sheets.

Collaborate with the Director and Managers to determine appropriate prioritization of activities. Report issues and escalate to management as needed.

Oversee the Notice of Admission process and regulatory forms capture by daily audits of work queues or email communications and assignments.

Superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph/non-linear way.

Adheres to a consistent set of standards and a proven instructional/informational design methodology.

Leads and/or facilitates meetings.

Maintain standards of confidentiality and participate in unit compliance as related to established standards.

Analyze and report on performance metrics.

Make presentations to groups of various sizes.

Performs other duties as assigned by management.

Credentials:

National Association of Healthcare Access Management (Required)

CHAM (Certified Healthcare Access Manager) certification within 1 year of Employment.

Education or Equivalent Experience:

Bachelor of Arts or Science

Education Specialization:Equivalent Experience:•And 3 years Rev Cycle training experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Lifes Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 236205